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FAQ

FREQUENTLY ASKED QUESTIONS

How can I check on the status of my order?

Typically all orders are shipped out immediately upon ordering. If you have any questions regarding your order, please call us @ (954) 530-1534.

How long will it take for my order to be shipped?

9 times out of 10 the orders are packed up and shipped out the very same day or the following day at the latest. If your item is not in stock, you will be notified.

How will my order be shipped?

All Continental US orders will be shipped with UPS or USPS.

For a price estimate and tracking information please visit their websites:

USPS: www.usps.com
UPS: www.ups.com

Please note, deliveries to PO Boxes or APO’s are shipped by USPS order and take up to 1-3 weeks for delivery.

Drop-shipped items are shipped according to the manufacturer’s preference.

How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can also access this from your account.

If you selected the Flat Rate shipping option, you may receive a tracking number from UPS. The tracking number for USPS will be included on the tracking number, Which you may use once your package has been handed over to your local post office.

You can use that tracking number to track your order:

UPS can also be reached by phone: 1-800-PICK-UPS

USPS can be reached by phone: 1-800-ASK-USPS

It may take up to 24 hours before a tracking number is registered in UPS’ system and up to 48 hours with USPS.

Do I have to pay shipping for my return items?

Yes, you are responsible for getting your return item(s) back to the store.

We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.

When I request an exchange, will the item be held for me?

When your exchange is setup we place your item on hold. Although we do attempt to hold your item, we cannot 100% guarantee that our store will be able to successfully hold your item so we suggest that you ship your item back as soon as possible.

Can I receive a refund if I return an item?

Yes, but only if your return request is made within 30 days of your original order.

Sale items are NOT eligible for refunds.

I received a damaged item. What do I do?

Call us immediately @ (954) 530-1534 or e-mail info@thebasementclothing.com

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